Energy and water bills are priority bills, because falling behind can lead to serious consequences. Old arrears, though, are usually treated as unsecured debts in an IVA.
The short answer
- Arrears on gas, electricity and water can usually be included.
- Ongoing bills must be paid and are included in your IVA budget.
- Your supplier may want to move you to a new account or a prepayment meter.
- Water companies can’t disconnect a household supply for non-payment.
- Ask about social tariffs and hardship funds to reduce costs.
What happens to energy arrears in an IVA?
The arrears become part of your IVA. Your supplier is paid a share of your IVA payments and can’t chase you for that balance. Your account usually continues, or a new one is opened, for future use.
Will my supplier fit a prepayment meter?
Suppliers sometimes suggest a prepayment meter to stop new arrears building up. There are strict rules on involuntary installations. If you’re struggling, contact your supplier and ask about the Priority Services Register if you’re vulnerable. See energy debt help.
What about water?
Water arrears can usually be included as well. Household water supplies can’t be cut off for non-payment in England and Wales, and many water companies offer social tariffs. See water bill debt help.
Common questions
Are energy bills priority debts?
Yes. Current gas and electricity bills are priority bills. Arrears can usually be included in an IVA, but ongoing bills must be paid.
Will my energy supplier close my account in an IVA?
Some do and open a new one. Your supply should continue as long as you pay new bills.
Can water arrears be written off?
Water arrears included in an IVA are written off when the IVA completes. Some water companies also have hardship schemes that may clear arrears.
How IVA Advice Online can help
Every situation is different, and an IVA isn’t right for everyone. We can look at your income, spending and debts with you and set out the debt solutions you could qualify for, including options other than an IVA. To talk it through, get in touch.